Services

We have been a leading full service provider of contact center solutions for two decades. MTI has become known throughout the industry for its seamless delivery of turnkey programs. It is our strict attention to detail in all areas encompassing setup, implementation, customized reporting, analysis and feedback that ensures client success.

Services

Customer Service
Outbound/Inbound Sales
Catalog Sales
24/7 Capability
Lead Generation
Order/Data Entry
Online Chat
Customer Win-back and Retention
Dispatch Services
Surveys/Analysis
Welcome Calls
Appointment Scheduling
Voice over IP System Set up & Maintenance
Auto Dialer Service
Order/Data Entry
Service Provisioning
Contract Renewal
Database Management
Fulfillment
Web Care
Upsell

Industries Served

Telecommunications
Fleet Management
Utilities
Credit Counseling
Catalog Orders
Publishing
Fundraising
Education
Health Care, Pharmaceutical & Medical Equipment
Financial Services
Security Systems
Insurance
Implement Dealership

System Capabilities

MTI provides access to 75 years of contact center IT experience. Our state of the art system is designed to offer the benefits of customizable programming, flexibility and accuracy.

System ensures productivity, increases sales revenue and promotes exceptional customer service
Centralized system allows us to operate as one virtual contact center
PCI compliant
HIPPA compliant
Multi-layered, secure and redundant network

Quality

We pride ourselves on strict Quality Control guidelines. Improve your business with our excellent standards.

Internal quality Control Department
Sales Assurance Department
Dedicated Project Information Specialists
Dedicated monitoring staff
Supervisor to agent ratio of 1 to 10
Remote monitoring capabilities
In-depth daily reporting, analysis and feedback
Connect time is 100% digitally recorded
Web based real time reporting
On staff programmers
Background checks