• Customer Service

    MTI offers 24/7 service to manage your customer base. Our agents can process orders and secure additional sales in real time - Address customer product or service issues - Answer or dispatch messages - Provide technical support - Online Live Chat coverage - All while you concentrate on your core business responsibilities.

  • Inbound/Outbound Sales

    Our professional sales agents are experienced in securing sales and upselling through outbound/inbound calling -- managing web sales via email or Live Chat - completing any documentation or reporting required by our clients

  • Order/Data Processing

    We offer highly skilled dedicated agents "round the clock" to take orders and upsell your products or services either via phone or online with accurate order entry and follow-up - Complete system integration capability - Provide online Live Chat coverage

  • Catalog Sales

    Highly experienced agents take and process inbound catalog sales calls - provide promotional information to callers -upsell additional products to callers per client's needs - full system integration for order entry - 24/7 service - Live Chat

  • Lead Generation

    Experienced agents will manage cold calls and supply you with hot/warm leads per your criteria. This process provides viable leads to maximize the effectiveness and efficiency of your sales force. MTI can secure lead generation lists for you or work from your lists.

  • Answering Services

    MTI has qualified professional agents to answer your company's inbound calls with immediate disposition response - paging, emailing or recording messages - relay general messages and information to callers - provide customizable message reports

  • Dispatch Services

    MTI will provide experienced, qualified personnel to set up and maintain dedicated 800 numbers for your employees and customers - process inbound service requests and dispatch accordingly - provide real-time internet access for tracking service orders and scheduling - full system integration- Complete work order processing - 24/7/365

  • Tech Support

    MTI personnel is skilled in delivering technical support and trouble-shooting challenging issues - Providing webinar training and information for employees or customers - backed by a fully staffed Information Services team - provide 24/7 Live Chat accessibility

  • Surveys/Analysis

    Our staff can effectively create and conduct surveys, record and analyze data for optimum results

  • Help Desk

    Experienced agents will process inbound customer inquiries - Trouble-shoot technical issues - Route requests as needed - Full system integration - 24/7 phone or online Live Chat

  • Fulfillment

    Complete staff available to manage mailings, promotional materials, lead generation letters, customer follow-up letters, contracts and more

  • Accounting/Payroll

    Complete accounting and payroll services provided by an on staff CPA backed by a full accounting/payroll team

  • HR Services

    MTI offers workforce solutions for employment-related functions in areas critical to the success of your business. Our on staff PHR and human resources team understands increasingly complex and ever-changing laws and regulations.

  • IT Services

    Experts on staff provide prompt technical services - network/server design and maintenance, software development, programming, website development and maintenance